{"id":2086,"date":"2017-10-12T10:59:53","date_gmt":"2017-10-12T08:59:53","guid":{"rendered":"http:\/\/www.prooptic-idm.com\/wiki\/wiki15\/?page_id=2086"},"modified":"2017-10-12T10:59:53","modified_gmt":"2017-10-12T08:59:53","slug":"sav","status":"publish","type":"page","link":"https:\/\/prooptic.axess.fr\/?page_id=2086","title":{"rendered":"SAV"},"content":{"rendered":"<p style=\"text-align: justify;\">Un service apr\u00e8s-vente se d\u00e9clenche \u00e0 partir de <strong>l&rsquo;onglet SAV<\/strong> sur un dossier lunettes puis sur le bouton correspondant :\u00a0<\/p>\n<p style=\"text-align: justify;\"><img decoding=\"async\" loading=\"lazy\" src=\"http:\/\/prooptic.axess.fr\/wp-content\/uploads\/2017\/10\/btn-declenche-sav.png\" alt=\"\" width=\"800\" height=\"217\" \/><\/p>\n<p style=\"text-align: justify;\">Choisir ensuite l&rsquo;option :<\/p>\n<p style=\"text-align: justify;\"><img decoding=\"async\" loading=\"lazy\" src=\"http:\/\/prooptic.axess.fr\/wp-content\/uploads\/2017\/10\/option-sav.png\" alt=\"\" width=\"800\" height=\"115\" \/><\/p>\n<p style=\"text-align: justify;\">Et compl\u00e9ter le formulaire sur la pi\u00e8ce en fonction de l&rsquo;option.<\/p>\n<h2>I. Sous garantie<br \/><\/h2>\n<p style=\"text-align: justify;\">________________________________________________________________________________________________________________________________________________________________________________<\/p>\n<p style=\"text-align: justify;\">Pr\u00e9cisez les pi\u00e8ces sous garantie :<\/p>\n<p style=\"text-align: justify;\"><img decoding=\"async\" loading=\"lazy\" src=\"http:\/\/www.prooptic-idm.com\/wiki\/wp-content\/uploads\/sites\/3\/2017\/10\/sav-garantie-1030x169.png\" alt=\"\" width=\"734\" height=\"120\" \/><\/p>\n<h2 style=\"text-align: left;\">II. Fait du client<br \/><\/h2>\n<p style=\"text-align: justify;\">_________________________________________________________________________________________________________________________________________<\/p>\n<p style=\"text-align: justify;\">Par exemple, si un remplacement doit \u00eatre fait sur les deux branches, on s\u00e9lectionne branche droite\/ branche gauche et on valide (des notes peuvent \u00eatre ajout\u00e9es) :<\/p>\n<p style=\"text-align: justify;\"><img decoding=\"async\" loading=\"lazy\" src=\"http:\/\/prooptic.axess.fr\/wp-content\/uploads\/2017\/10\/fait-client-sav.png\" alt=\"\" width=\"800\" height=\"242\" \/><\/p>\n<p style=\"text-align: justify;\">Le menu g\u00e9n\u00e9ral du SAV se pr\u00e9sente sous cette forme :<\/p>\n<p style=\"text-align: justify;\"><img decoding=\"async\" loading=\"lazy\" src=\"http:\/\/prooptic.axess.fr\/wp-content\/uploads\/2017\/10\/sav-global.png\" alt=\"\" width=\"800\" height=\"604\" \/><\/p>\n<p style=\"text-align: justify;\">Plusieurs possibilit\u00e9s :<\/p>\n<ul style=\"text-align: justify;\">\n<li>Bon de prise en charge :\u00a0 <img decoding=\"async\" loading=\"lazy\" src=\"http:\/\/prooptic.axess.fr\/wp-content\/uploads\/2017\/10\/sav-bon-pec.png\" alt=\"\" width=\"800\" height=\"782\" \/><\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>Devis (\u00e0 r\u00e9aliser pour indiquer le prix) :<img decoding=\"async\" loading=\"lazy\" src=\"http:\/\/prooptic.axess.fr\/wp-content\/uploads\/2017\/10\/sav-saisie-devis.png\" alt=\"\" width=\"800\" height=\"604\" \/><\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>Commande monture (bon \u00e0 imprimer) :<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><img decoding=\"async\" loading=\"lazy\" src=\"http:\/\/prooptic.axess.fr\/wp-content\/uploads\/2017\/10\/sav-bon-monture.png\" alt=\"\" width=\"800\" height=\"758\" \/><\/p>\n<h2 style=\"text-align: left;\">III. Transfert du devis<br \/><\/h2>\n<p style=\"text-align: justify;\">________________________________________________________________________________________________________________________________________________________________________________<\/p>\n<p style=\"text-align: justify;\">Une fois le devis r\u00e9dig\u00e9, cliquez sur <strong>Enregistrer<\/strong> :<\/p>\n<p style=\"text-align: justify;\"><img decoding=\"async\" loading=\"lazy\" src=\"http:\/\/www.prooptic-idm.com\/wiki\/wp-content\/uploads\/sites\/3\/2017\/10\/sav-devis-enregistrer-1030x249.png\" alt=\"\" width=\"734\" height=\"177\" \/><\/p>\n<p style=\"text-align: justify;\">Le devis est ensuite int\u00e9gr\u00e9 dans <strong>l&rsquo;onglet Divers<\/strong> :<\/p>\n<p style=\"text-align: justify;\"><img decoding=\"async\" loading=\"lazy\" src=\"http:\/\/prooptic.axess.fr\/wp-content\/uploads\/2017\/10\/sav-onglet-devis.png\" alt=\"\" width=\"800\" height=\"234\" \/><\/p>\n<p style=\"text-align: justify;\">D\u00e8s lors que le client a valid\u00e9 le devis, on peut cliquer sur le <strong>bouton Facture<\/strong> :<\/p>\n<p style=\"text-align: justify;\"><img decoding=\"async\" loading=\"lazy\" src=\"http:\/\/www.prooptic-idm.com\/wiki\/wp-content\/uploads\/sites\/3\/2017\/10\/sav-btn-fact-devis-1030x301.png\" alt=\"\" width=\"734\" height=\"214\" \/><\/p>\n<p style=\"text-align: justify;\">On a le choix d&rsquo;imprimer directement la facture :<\/p>\n<p style=\"text-align: justify;\"><img decoding=\"async\" loading=\"lazy\" src=\"http:\/\/prooptic.axess.fr\/wp-content\/uploads\/2017\/10\/sav-imp-fact.png\" alt=\"\" width=\"332\" height=\"615\" \/><\/p>\n<p style=\"text-align: justify;\">Enfin, le d\u00fb client passe en caisse pour pouvoir r\u00e9aliser l&rsquo;encaissement :<\/p>\n<p style=\"text-align: justify;\"><img decoding=\"async\" loading=\"lazy\" src=\"http:\/\/prooptic.axess.fr\/wp-content\/uploads\/2017\/10\/sav-du-client.png\" alt=\"\" width=\"800\" height=\"296\" \/><\/p>\n<h2 style=\"text-align: left;\">IV. Suppression d&rsquo;un SAV<br \/><\/h2>\n<p>________________________________________________________________________________________________________________________________________________________________________________<\/p>\n<p style=\"text-align: justify;\">Il est possible de supprimer un dossier SAV en cliquant sur la gomme :<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" src=\"http:\/\/prooptic.axess.fr\/wp-content\/uploads\/2018\/05\/supprimer-le-sav.png\" alt=\"\" width=\"665\" height=\"545\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Un service apr\u00e8s-vente se d\u00e9clenche \u00e0 partir de l&rsquo;onglet SAV sur un dossier lunettes puis sur le bouton correspondant :\u00a0 Choisir ensuite l&rsquo;option : Et compl\u00e9ter le formulaire sur la pi\u00e8ce en fonction de l&rsquo;option. I. Sous garantie ________________________________________________________________________________________________________________________________________________________________________________ Pr\u00e9cisez les pi\u00e8ces sous garantie : II. Fait du client _________________________________________________________________________________________________________________________________________ Par exemple, si un remplacement &hellip; <a href=\"https:\/\/prooptic.axess.fr\/?page_id=2086\" class=\"more-link\">Continuer la lecture de <span class=\"screen-reader-text\">SAV<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/prooptic.axess.fr\/index.php?rest_route=\/wp\/v2\/pages\/2086"}],"collection":[{"href":"https:\/\/prooptic.axess.fr\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/prooptic.axess.fr\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/prooptic.axess.fr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/prooptic.axess.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2086"}],"version-history":[{"count":0,"href":"https:\/\/prooptic.axess.fr\/index.php?rest_route=\/wp\/v2\/pages\/2086\/revisions"}],"wp:attachment":[{"href":"https:\/\/prooptic.axess.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2086"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}